Last updated: October 25, 2026
All Sales Final
All sales are final. However, in certain circumstances where a product requires a refund, there will be a 15% restocking fee deducted from the refunded amount. This is subject to approval and must be authorized via email at support@m10edc.com before any return is initiated. Unauthorized returns will not be accepted.
Defective or Damaged Products
In the rare event that an item arrives damaged or defective, customers are required to notify us via email at support@m10edc.com within 24 hours of receipt with your order number and clear photographs of the damage or defect. Claims submitted after 24 hours of delivery confirmation will not be accepted. Once reviewed, we will offer a replacement or refund at our discretion.
Wrong Item Received
If you receive an item different from what you ordered, contact us within 24 hours of delivery at support@m10edc.com. We will arrange for the correct item to be sent and provide a prepaid return label for the incorrect item.
Order Cancellations
Orders may be cancelled within 24 hours of placement provided they have not yet shipped. Contact us immediately at orders@m10edc.com. Once an order has shipped it cannot be cancelled.
Geographic Restriction Refunds
If an order is placed to a jurisdiction where our products are restricted or prohibited, the order will be cancelled and a full refund issued to the original payment method within 5-10 business days.
Refund Processing
Approved refunds minus the 15% restocking fee are processed to the original payment method within 5-10 business days. M10EDC is not responsible for delays caused by banks or payment processors.
Non-Refundable
• Shipping and handling charges
• Products that have been used, modified, or damaged after delivery
• Products returned without prior written authorization
• Claims submitted more than 24 hours after delivery confirmation
Contact
M10EDC Support
Mississauga, Ontario, Canada
Email: support@m10edc.com