Have a question about your Delro or your order? Check the FAQs below or contact us directly at support@m10edc.com.
Orders & Shipping
How long does it take to process my order?
In-stock orders typically require 2-3 business days to process before shipment. Pre-orders will ship according to the estimated timeline specified on the individual product listing. Once shipped you will receive a UPS tracking number by email.
Do you ship internationally?
Yes — we ship worldwide to countries where our products are legally permitted. International customers are responsible for all customs duties and import taxes. International delivery is typically 5-7 business days after shipment.
How do I track my order?
Once your order ships you will receive an email with your UPS tracking number. Track your shipment at ups.com.
Can I change my shipping address after ordering?
Contact us immediately at orders@m10edc.com if you need to update your address. We cannot guarantee changes once an order has been processed.
Returns & Refunds
What is your return policy?
All sales are final. In certain circumstances a refund may be approved subject to a 15% restocking fee. All returns must be authorized in writing before being shipped back. See our full Refund & Returns Policy for details.
My order arrived damaged — what do I do?
Contact us within 24 hours of delivery at support@m10edc.com with your order number and clear photographs of the damage. Claims submitted after 24 hours cannot be accepted.
Contact Us
Can't find the answer you're looking for? We're happy to help.
Support: support@m10edc.com
Orders: orders@m10edc.com
General: ryan@m10edc.com
We aim to respond within 1-2 business days.